At The Pixel Farm, it’s important to us to provide support options to our users. From our dedicated support team to our community of knowledgeable users, there’s always a way to gain the assistance you need in using our products.
Our Operational Support Subscription is a technical support element offered as an optional value-added service. This paid for service adds flexibility and peace of mind to users. If help is required, The Pixel Farm support team can be brought in to assist you with everything from gaining a better understanding of the tools themselves, to advice on the most efficient and effective ways to address the artistic challenges of a given shot. A fixed annual fee will provide a high priority, direct access to our support team through your desktop.
The PFUser Community
We’ve created a Community where users can engage with each other directly. Share example projects and workflows, knowledge and advice, industry articles as well as share your news about projects and product specific jobs. The forums are open to anyone who has a Google+ account, regardless of product ownership status.
You’ll need a User Account to be able to report bugs and request feature enhancements through the in app tools. Use the link below to go to the User Account portal and register, or update your details.