Network connection issues

We are currently experiencing intermittent short term network drop outs that are affecting connection to our servers. We apologise for any inconvenience caused and hope to have service fully restored soon. Update 16:29 GMT: Full service has been restored.

Network connection problems

We are currently experiencing a network outage preventing connection to our servers. We apologise for any disruption caused and hope to have connection restored soon. Update at 21:37 GMT: the network connection has been restored.

Network Outage

We are currently experiencing a network outage preventing connection to our servers. We apologise for any disruption caused and we’ll post further information as soon as we have any. Update 08:33 GMT: The network issues have been resolved and access to our servers has...

Essential Maintenance

We’re currently performing some essential maintenance on one of our servers. We apologise for any inconvenience and hope to have services restored soon. Update 08:28 GMT services is restored now.

Scheduled Maintenance

All web services will be offline for a short time at 11am GMT today whilst we perform some scheduled maintenance work on our servers. We apologise for any inconvenience and will be back up running shortly after. Update 11:57am GMT – maintenance work is now...

Scheduled Maintenance

The PFAccount Admin Portal will be unavailable for a short time today from 12:00pm GMT whilst we perform some maintenance work. We apologise for any inconvenience and should be back online shortly afterwards. Update 13:10 GMT: The PFAccount Admin Portal is back...

Scheduled Maintenance

The PFAcademy is currently unavailable and undergoing scheduled maintenance. Service will be restored shortly. Update 17:02 GMT: The PFAcademy is back online now.

Network outage

We are currently experiencing a network outage preventing connection to our servers. We apologise for any disruption caused and we’ll post further information as soon as we have any. Update 09:32am: We have identified the cause of the problem, and the issue...

Power Outage

We are currently experiencing a power outage that is preventing access to some of our servers. This is currently affecting login to the PFAccount admin hub, entitlement management in both PFManager and PFBucket, and support ticketing. We apologize for any...

Scheduled Maintenance Work

We will be performing upgrade work on our servers on Thursday 11th July between 10am and 12pm GMT. During this time you will be unable to log in using PFManager or PFBucket to assign or release entitlements. Support ticketing will also be unavailable during this time,...

Power Outage

We are currently experiencing a power outage that is preventing access to our servers. During this time users will be unable to log into their PFAccount in PFManager, or use PFManager’s In-App Support Tools. Update, Feb 25th 11.09am GMT: Power has now been restored...

Scheduled Maintenance Work

We will be bringing the PFAccount Portal (https://pfaccount-thepixelfarm.co.uk) offline on Wednesday afternoon (February 13th) from 2pm GMT whilst we carry out some maintenance work. We expect the portal to be available again by 4pm

Maintenance work completed

Maintenance work on our servers has been completed after a serious network failure on Friday afternoon. We thank you for your patience whilst these issues were being resolved, and apologise again for any inconvenience that was caused

Power outage

We are currently experiencing a power outage that is preventing access to our servers. During this time users will be unable to log into their PFAccount in PFManager, or use PFManager’s In-App Support Tools.

Urgent energy supply repairs

We have just been informed on short notice that power will be cut off in the industrial estate where our servers are located from 5:30pm BST today. During that time users will be unable to log into their PFAccount in PFManager. PFManager’s In-App Support and...