PFTrack Support Community

Hi, I just downloaded the PFTrack software and I’m completely new to it. I understand that these types of programs usually work with image sequences, but I ran into something that seems a bit strange.

I downloaded a video from Pexels.com and tried to follow along with the “Learn to track in 5 minutes or less” tutorial on your website. However, when I tried to import the MP4 video, I got this error:

"Failed to import clip: Unsupported file"

What’s odd is that this is just a regular MP4 file, exactly the same type used in the tutorial. As a workaround, I imported the video into DaVinci Resolve and re-rendered it using the same MP4 H.264 settings. After that, it imported just fine. This is the video I downloaded: https://www.pexels.com/video/4k-drone-footage-of-the-rock-of-dunamase-28215943/

Can someone explain why the original MP4 file didn’t work, even though it seemed standard? Is there a specific encoding or metadata requirement the software expects?

Thanks in advance!