Geometry track issue with Refine button
Hello
I am writing to you from the company Melt in Barcelona. We have a PTrack license version 24.12.19 and we have a problem, which we need to fix as soon as possible. We are doing some geometry track of some heads and the Refine button does not work as in previous versions.
We track a chunk, create a couple of keys to readjust some poses, go to the frames inbetween the two keys and hit Refine. The Refine progress bar is activated as if it's calculating, but when it reaches 100% the head has not been adjusted, it remains in the same position and the keys for translation and rotation of the object as they were before, with a jump between them.
Could you tell us if it's a version error or we need to do something different, as soon as possible. We urgently need it.
In case the problem cannot be solved, could we have the stand-alone version 2022.9.4.14 that did not have this problem?
Looking forward to your reply, thank you.
Llorenç
If your material is sensitive or confidential then you should not post it here as this is a user community for learning and sharing amongst all our software users.
Your PFTrack license is for the personal subscription, and does not include support services that require NDAs. If you do require more private support services then your company may want to consider an Enterprise license, which comes with additional in-app support tools that are designed for use by commercial companies rather than individuals.